TERMS OF SERVICE
This section sets forth Cut-Out Creations Terms and Conditions of sale. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.
Cut-Out Creations carries many of the products that is displayed on our website. In some cases, merchandise on our website may be out of stock, or may be discontinued without notice.
All Orders will be expedited according to the date of purchase to ensure we meet our expected production schedule. Although, current manufacturing lead-times average 3 weeks from the customer's order date, due to the holidays, orders may be subject to an 6-8 week lead-time prior to shipment. This is dependent upon several factors including, but not restricted to: Item Quantity, Item Size/Weight, Location, & Current Stock Levels at the time of purchase.
All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S.
Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Cut-Out Creations reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cut-Out Creations will issue a credit to your credit card account in the amount of the charge.
We are proud of our products and may reference material and manufacturing techniques throughout the website. Steel specifications, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size, or other features.
Some of our products have been photographed with electronic equipment. Electronic equipment is not included with product purchase.
The total order amount, including sales tax and shipping and delivery charges, will be charged to your credit card account or deducted from your gift card in full at the time the order is placed.
Sales item orders cannot be cancelled. Sales items are final sale and may not be returned. No price adjustments are given on or due to prior sales.
We cannot accept cancellations on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text. All purchases are made to order, and can not be refunded or cancelled due to time and resources allocated to the fulfillment of that item.
Non-Custom/Stock Item Cancellations are accepted if you contact the company within 24 hrs. of the purchase date. No Cancellation Fees will be applied.
Requesting to cancel a non-customized order after 24 hours will result in a 15% Cancellation Fee applied to the refunded amount.
For all other items that have shipped: Find the return policy that applies, below, and follow that procedure.
If your Cut-Out Creations product is received damaged or develops a manufacturing defect that is covered by the Cut-Out Creations Limited Warranty, email us at Our network of service professionals will assist you.
We do not accept returns on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text.
You must return the item along with a completed Return Authorization Form via UPS or USPS within 10 days of receiving the product. Repack the item securely in its original packaging (if applicable).
We will not accept returns without a completed Return Authorization Form or items returned more than 10 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Warranty Returns, above).
Your item will be inspected upon return. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
A return handling charge of 15% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.
We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us. Certain names, marks, and designs are proprietary and are owned by Cut-Out Creations.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Cut-Out Creations has no control over these charges, nor can Cut-Out Creations predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.