SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere within the United States using either USPS or UPS as shipping providers. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Generally, orders will typically ship within 3-4 weeks from the customer's order date on average. 


a. Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

b. International Orders

Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future. 

RETURN POLICY

Custom Items/Monograms are non-refundable. We can not allow the cancellation of an item, as all items are made to order. We have time and resources that have already been allocated to processing an item from the time an order is placed.

Return Procedure

  • You must return the item along with a completed Return Authorization Form via UPS or USPS within 10 days of receiving the product. Repack the item securely in its original packaging (if applicable). 

  • We will not accept returns without a completed Return Authorization Form or items returned more than 10 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Warranty Returns, above).

  • Your item will be inspected upon return. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.

  • A return handling charge of 15% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.